Update 11/18/24 @ 5:45 pm, replied to the mytrust email noted below and no response back from myprepaid center. Impossible to get a hold of anyone at the "Customer Service" line. Website incredibly slow and always "unavailable at the this time." My mastercard gift card was declined at 2 stores and there is money valid on it. I think i know the reason why, but i can't get anyone on the phone to fix it. Looked at the option to mail my card and the state is wrong. I know i clicked the correct state but the site is so slow that it selected the option after. So that could be the culprit....but not sure since i can't talk to anyone.
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