If it was possible to give negative stars, I would give a negative million to this company for the headache I just went through. First time I called, I spoke to a rep who immediately said my account was block becaus.e there was suspicious activity. When they listed the suspicious activity, I confirmed to them that it was not suspicious, it was charges I made. And he insisted on sending a new card for my protection. THE CARD DOES NOT NEED PROTECTION WHEN I MADE THE TRANSACTIONS. I NEEDED THE CARD TO WORK! He transferred me to a supervisor where she claimed twice to unblock my card. By then I was irate about the inconvenience this has caused me and when I asked the manager how she was going to make it right for my inconvenience, she went silent for like 5 minutes and hung up on me which made me even more upset. I called back and spoke to another rep. His explanation of what might've triggered the block made more sense but when I spoke to another supervisor to try to unblock the card again like the previous supervisor claimed she did, he stated they don't have authorization to do that. So either he was lying to me or the previous supervisor lied to me because they both made statements that contradicted the other. My anxiety level is through the roof and for now I settled for a virtual card that they claimed I would receive within 6 hours. Let's see how that goes. Nonetheless, my experience with this company triggered my anxiety to the max. 2 hours and my happy mood gone and they don't even care to make it right or even how I'm feeling. Never again after this! If this doesn't get resolved within 48 hours, I will be posting multiple reviews in multiple sites until I feel I was heard or justified. Update 9/26 : I see that you responded to the post and responded with the information that you requested. Thank you for your assistance with this Josh.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...