Visa Debit Award CardWe received a prepaid visa debit award card with the $602.50, the card states funds do not expire however, the card expired 06/21. We had been trying to contact the company and were unsuccessful. Now it's December 2023, I was finally able to locate a working phone number and website for them. Upon contacting the automated line and entering my card information and a recording states that they do not issue replacement cards once the card expires. If the card says the “funds do not expire” then the funds do not expire, and a new card should be issued. This is a predatory and intentionally deceptive business practice. I originally wrote a review on ComplaintsBoard.com and Elena Q responded stating they had sent a DM via TrustPilot, however there in no DM at all. I questioned why they would DM on a platform other than where my complaint originated. I have decided to cross post my complaint on multiple platforms as the company is still being deceptive. Claimed loss: $602.50Desired outcome: Have a new card re-issued and all fees waived due to the deceptive business practices.
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