I’ve just had the experience of placing two separate orders: the first through your Portuguese website (via the mobile app), and the second through the Finnish market (also via mobile app), which is entirely in Swedish. I simply changed my delivery address, and for context, I have addresses in both countries, which is why I occasionally order from each.The first order went smoothly, as it usually does. The second, however (still through the app and after switching the address to Finland) was an absolute nightmare. A truly dreadful experience, to the point that I’m not looking forward to ordering again. To begin with, the language issue is baffling, and the checkout on the app is a complete mess. There are conflicting prices, and the lack of clear information regarding delivery charges isn extremely frustrating. Delivery charges are only added afterwards, and although is meant to be free on orders over €65 (as is stated on the website), I was still charged despite spending over €70).In short, it was a complete mess - a terrible experience, and I’m genuinely dreading having to place another order in the future. I’ve loved your products for over a decade and have always been a loyal customer, but the purchasing experience here in Finland has been utterly appalling, especially when compared to how smooth it is on the Portuguese site/app. This was, without doubt, the very worst online shopping experience I’ve ever had - absolutely horrendous.
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