My experience was disappointing due to a lack of clear communication. I subscribed for a 7-day plan but was later charged for a full subscription without receiving any prior notification.
Although the renewal information exists, it is not clearly highlighted and can easily be overlooked. A simple reminder before charging would have prevented this situation.
Customer support declined my refund request, which was frustrating given the circumstances. I hope they improve how they present subscription terms and notify users moving forward.
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