**Update: Mysalights promised me a full refund within 48hrs if I deleted my review, which I did. 48hrs have now passed, no refund and no contact from them in 2 days, so I am reinstating my review. I am now taking legal action. **My experience with Mysalights has been nothing short of unacceptable. I received two faulty items, both entirely unfit for purpose, yet the company has consistently refused to provide a free return, despite this being a clear expectation under their own stated returns policy and money back guarantee along with my understanding of the Consumer Rights Act 2015.After 13 email exchanges, Mysalights has offered nothing but obstruction. Their"solutions" consisted of store credit, an exchange, or lastly a mere 50% refund on my £210.54 order (after 7 days of email exchanges). I declined the exchange as both items were defective on arrival, and I have no confidence that replacements would be any different. Their insistence that I fund the return shipping to Amsterdam-when the products were faulty from the outset-is wholly unreasonable and contrary to fair trading practices.The company's website is, in my view, misleading, particularly regarding the true origins and quality of their products, which are manufactured in China. Their handling of this matter suggests a troubling disregard for consumer protections and responsible business conduct.Due to their refusal to resolve this issue appropriately, I have contacted my bank, Trading Standards, and the Financial Ombudsman, and I will be pursuing legal action, including recovery of legal fees.Based on my experience, I strongly urge others to avoid this company entirely.
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