2nd Edit:They repeatedly offer 50% refund if I take down this review (to be paid once the review is deleted) and eventually stopped replying all together. No resolution from them. Edit:It has now arrived (3 weeks later) and is not safe or fit for purpose. It's described online as an outdoor light with used manual but there's no manual, no safety markings, no IP rating to confirm outdoor use. It has tiny wires with the ends exposed and no junction box. I have again requested a full refund and I can return the items at their expense but not my own - they are defective and unsafe. Definitely not as described or for for purpose.Original:I made an order October 23rd and sadly didn't check reviews before I did. It's now mid November, nothing has arrived. They provide two tracking links which gives different information so I have no idea where my package is. The Evri link shows no movement since October 31st and Evri are making Enquiries into the package being lost. Mysalights are not helpful at all and keep saying it's on its way but provide no evidence of this. I have my electrician booked but they won't be here in time or at all. Other reviews state it's bad quality but I obviously cant comment. I have been asking for a refund for days now as the lights are lost but they refuse to help. They are offering 10% off but I have no item??? I wish I never bought them. I spent £200 and they won't refund me and can't show any evidence of where the lights are but it's been 3 weeks so it's beyond a joke now. AVOID!
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