If I could give zero stars I would! After a long wait the light arrived so damaged that it could not be used. The company are incredibly reluctant to offer a refund and repeatedly make the process more difficult with each email. Please don’t respond advising to contact customer services… we have had regular emails with no support or help. Addendum added after reply from company - order under my husband’s email and name. Number #2768. Shocked that we have to pay for the return (to the Netherlands) even though I have provided photos of the significant damage to the lamp before it arrived with us. It is so dented and scratched that it is not fit for use. Will the refund also cover the cost of our return?
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