This company appears to be running a scam and I have lodged a complaint. My experience has been similar to others and my advice would be to avoid buying anything from Mysalights. I ordered the Firefly pendant and after many weeks it arrived badly packaged and did not resemble the picture online. The light we received does not appear to be legally compliant within the EU or UK with no evidence of a CE mark on the product, packaging or instruction sheet. Mysalights claim it is easy to assemble but a qualified electrician told us it would be impossible to connect the eighty wires with the parts supplied. Having explained this to Mysalights they consistently replied that I had to pay to return the light before they would check it and refund me. I don't trust a company that can sell a product like this and didn’t feel I should have to pay the high cost to insure and send back from the UK a product which does not resemble the image online, is impossible to assemble and does not appear to be legally compliant or safe. They absolutely refuse to prepay returns. I have accepted a 50% discount and kept the light as evidence (I am going to report this to EU trading standards as I believe Mysalights is a scam and are selling potentially dangerous and illegal products). So, please beware of buying from this company and if you do, expect to lose at least half the purchase price and be left with an unusable product or pay high shipping costs to return and wait to see if they will refund you. I’ll do more research in future and buy from within the UK wherever possible.
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