Extremely poor customer service. Delivery took nearly two months, cancellation wasn’t allowed, and the return process was a nightmare. Despite multiple requests, they refused to provide a return label, leaving me to cover shipping costs and deal with failed delivery attempts myself. No flexibility, no support—only rigid policies. I would not order from them again.
My reply to Mysalights response:
Thank you for your response. However, I would like to clarify that you still have the opportunity to actually help—something that has not been the case so far.
Throughout this entire process, no real support was provided regarding the return. You consistently referred to your standard policy, which you are again pointing to now. The only options offered were store credit or a partial refund for a product I no longer need after waiting two months for delivery and purchasing an alternative in the meantime.
What I am asking for is very simple: support with the return process.
I have already paid €38 out of pocket for shipping. This is not a standard-sized package, which makes the “standard return process” unrealistic in this case. The first courier refused the shipment due to oversized dimensions. The second accepted it, but the package was returned to me for unknown reasons.
As someone who does not regularly ship oversized items, I believe it is your responsibility to handle this properly. This situation clearly goes beyond a standard return.
The solution is straightforward: provide a return label that is appropriate for the size and weight of this package and take ownership of the return logistics.
This is the only area where you can genuinely assist at this point.
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