I rarely leave reviews, but I feel it’s important to share my experience with MysticSense.
After a phone session, I was encouraged to book a video session and a $65 hold was placed. I canceled the session in advance, and the service was never provided. Despite this, MysticSense did not return the funds and instead converted them into account credit without my consent.
What was most concerning was how MysticSense handled the situation afterward. I made multiple attempts to resolve the issue, including asking to speak with a manager, but was unable to get meaningful assistance.
At one point, MysticSense stated that a refund would be issued after a dispute was closed. I followed all required steps and acted in good faith. However, after the dispute was closed, no refund was received, and MysticSense declined to return the funds.
The entire process felt confusing and discouraging, especially when my account activity did not seem to fully reflect what actually occurred.
This experience left me feeling that I could not rely on MysticSense’s representations. Based on my experience, I would strongly encourage others to proceed with caution.
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