I bought a ticket with national express (19.5.2022) and was offered a 'cashback' of £15 if I signed up with My Time Rewards; it seemed a worthwhile thing to do as membership offered other discounts. I signed up and it turned out the 'reward' was only available if I bought another National Express ticket. That wasn't a problem as I wanted another ticket. However after buying the second ticket and trying to claim the cashback - sending in both the National Express booking confirmations and their welcome email, they have claimed that I am not entitled to any cashback as I bought a ticket before I signed up for their programme (!).I have send emails to them and just keep receiving the same standard replies and no offer to pay the 'cashback' promised.
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My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
