We ordered replacement shower door wheels seemingly at a good price from My Toilet Spares on Monday. The order was confirmed by email, but then the next day out of the blue we got a refund email, effectively cancelling our order. When I checked their website, they were still showing this item in stock, but the price had increased significantly.I know exactly what happened. Many spares like this aren't actually kept in stock by such companies, there are too many; when they receive an order they in turn order from the manufacturer, in this case Ideal Standard. Ideal had obviously put the price up, but MTS due to their incompetence hadn't increased the price the item was being sold for on their website.And so not wanting to make a loss, the uncaring jokers simply cancelled the order! They didn't even send me an email to tell me they were cancelling the order and to apologise; I only knew because their systems had generated the refund email.I called them, explaining that they had entered into a legal contract with me to sell me these items at an agreed price - and by cancelling my order, they were in breach of contract. Did the idiots care? Of course they couldn't give a toss. They tried to make out that the item was out of stock at Ideal Standard. I already knew from calling the company - sadly Ideal wouldn't sell me the item direct - that a lot of their spares aren't always on the shelf, but they will still happily take orders from suppliers to the public; the item then goes on back order, and they told me is usually then fulfilled in 2-3 weeks time.I pointed out to the person at MTS that they were still listing the item as in stock (i.e. able to be purchased), they had simply massively increased the price overnight when they discovered their error. He kept trying to argue no, it was out of stock so they couldn't supply me! And while I was on the phone, just to try to get rid of me he 'flicked a switch' so that the item then showed up as out of stock on their website - just to get rid of me (after the call lo and behold, it had been put back in stock again, of course at the higher price).When this didn't work and I insisted that they were in breach of contract and needed to do something about that, the guy then just hung up on me!What utter uncaring, greedy clowns - in their eyes they don't have customers, just innocent members of the public they think they can exploit whenever they want to, with impunity!AVOID THEM LIKE THE PLAGUE would be my advice...
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
