"When is a soft closing seat not soft closing ?when bought from My Toilet Spares" (Mts). This seat just slammed shut. When I contacted this company their reply 'its the installation, nothing wrong with the seat'. Informed them that the instructions were followed step by step on 3 x occasions. Their reply "the seat was damaged on installation". The plumber (was installing in another bathroom) installed the seat.. his verdict .....'this seat is knackered!'. Very long story summarised....tried to return for a refund, Mts made many excuses why they would not accept this 'its unhygienic, not faulty etc etc '... They tried to get the manufacturer in the UK involved for installation guides and assistance. The final result was that the seat was not purchased from the UK but the Netherlands and the UK (arm) manufacture were not prepared to provide assistance. Numerous 'what's app' messages and emails later, Mts still not accepting responsibility, the seat is not faulty its the installation ! They then send replacement hinges in an attempt to fix the problem .....but its not faulty !!!!??? 2 Letters sent to Mts informing of intended court action.....response from them.... the seat is not faulty....!!!??? Its now September...I've just had a family bereavement ....I've got more important priorities that chasing Mr Richard King (customer admin) or is it Mr Richard King -Davis (MD) and his disingenuous company...My advise... stay clear ......
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
