I ordered an actuating flushing mechanism from this company last month but instead of the product I wanted, they sent me an entire cistern system that was a different make and model and did not fit my toilet. When I asked for them to send me the correct product, I was told to return the wrong product to them (I had to pay £5 for return postage) and then they would send the correct product to me. However this company did not do this, instead they refunded me (£10 less than what I originally paid) and told me I would have to reorder the original item. When I went to reorder the product, it had increased in price since my initial order. So to correct an error that this company made, I was expected to pay an extra £28 just to receive the same product I should have received originally. I have so far already lost £15 and refuse to spend any more on this company. They are refusing to accept payment of the original product at the original price (which is actually illegal under the Consumer Rights Act 2015) and they just ignored my latest email complaining about this. Richard King was initially very helpful with resolving the issue with the wrong delivery but I now feel I have been scammed by this company. Nobody should ever order from here.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
