A company has to be really, really bad before I’ll leave a bad review – only a handful over several years. These are people’s livelihoods after all. I’d much rather complain in person and give them a chance to put their point of view while listening to mine. However, when a company won’t allow you to do that and makes no effort to understand your query then this is the result. I regularly use and rely on reviews and believe it’s important for others to know what they’re dealing with so they can make an informed choice.The customer service in question is terrible. While acceptable to begin with, when challenged on a particular matter, it descended into being rude and unhelpful with a curt ending of the call. It was quite shocking. Honestly, the worst company I've ever had the misfortune to deal with. After that phone call. I was not convinced that they would deal with any issues that may arise if I ordered through them. I’d lost all confidence – even in actually getting the product, when I read other reviews. I have ordered from companies with bad reviews before, usually after calling in to their customer service. If it’s good, I’ll take a chance; also if it’s local and I can go round if there’s a problem. I would not risk it with this company. It may go well for you but I suspect, especially after reading all these other reviews that’s it’s very hit and miss. After my own experience, I believe that if there’s a problem, you’ll be dealt with summarily and incredibly rudely. That was my experience before I’d even bought from them! If you value good customer service and fairness and decency, buy elsewhere.
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