I have been dealing wirh them this morning. Very rude and unhelpful as I phoned to inform them that I had a problem with a toilet seat I puchased from them last week. It was fitted late yesterday and this morning in the daylight we could see 3 but now I have found 4 dents in the seat which are clearly manufacturing flaws not easily noticeable when I checked it in the box. I was told it couldnt be replaced due to hygiene purposes which I suppose was me being honest. I could have said it hadnt been fitted yet! However the hygiene argument does not stack up as this seat should not be sold to another gullible customer as it is faulty and flawed! I asked instead for some monetary compensatio.n as this was a £100 loo seat and told rudely that there would be none as my plumber could have damaged it! If I had found the flaws on delivery then presumably they would have said the same rhat I could have damaged it myself!!! I am extremely disgusted at the way I was treated and last week when they wanted my money they were falling over themselves to match the price of their rival site. Now I know why!!!! Avoid this lot and go to toiletspares.co.uk their rivals!!!! Not even an apology for damaged goods so £100 might as well have burned it. Our previous seat which has wear & tear has been in place 14 years so this company clearly deal with damaged/faulty seconds to try and compete on price so please if you can go elsewhere.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
