I ordered a replacement toilet seat at a not inconsiderable cost. When the package arrived I set about changing the seat only to find that the seat delivered was not the one ordered and was also significantly damaged. This item was returned, however I did not receive any communication on when I could expect delivery of the item ordered and paid for and so chased by phone. I was informed that they do not have any in stock and someone would get back to me. Shortly thereafter I received an email issuing a full refund albeit strangely telling me that the item is on a 4-6 week back order. The customer experience has been very poor and has in effect left me feeling kicked in the teeth with the company taking no real accountability for their failure to deliver the parts ordered. Interestingly at the time of writing the part is still available on the website.My message is clear, please check availability before you order and check very carefully that you do receive what you have paid for. Buyer beware!
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
