First, phoned to enquire about some replacement toilet seat buffers to fit a derwent Macdee seat. Sent photos with explanatory details. Unfortunately none in stock. No issue with that Followed up with a request for Derwent Macdee’s direct contact details as I couldn’t find any info online myself. I mentioned that due to the the existing buffers disintegrating and the toilet being my 84 year old mothers, it was a health and safety issue, so I needed to get the situation fixed. Reply received was a terse “you can go and search their number on Google”. That was from RK, customer service admin. I do hope one of the managers there reads this.
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