I have ordered a part for my toilet on the 9th of November. Usually parts from the UK takes max 4 days to arrive to Berlin so I didn’t consider this a big issue.I started contacting the support team around a week later when nothing arrived, since then I’ve been in contact with them and Richard from there support on a weekly basis is promising me that if I wait 7-10 more days it will arrive. I asked every time for a tracking number but apparently even for 9 GBP shipping (and this is quite a sum for a tiny part) they didn’t bother sending it via traceable post.Today, a month later, I had enough and requested a refund. I have family coming for Christmas and I want my toilet properly fixed by then. Around 10:00 UK time I spoke to Kathryn from the customer service who promised me that as soon as Richard returns this afternoon.As unfortunately I expected, no one bothered contacting me again so not only they never respond to emails, and as far as I am concerned never sent my order, when you call them they promise to get back to you and never do.This is a very honest review of a victim of this company my order number is #1000012700 and the transaction ID 2MS88500VT8282436 for 30.77 GBP. luckily I paid via PayPal so I hopefully I will be able to open a dispute.Edit 10/12: I find it even more interesting the company has replied on this review claiming I have been fully refunded, but they have refunded nothing. In the meantime I purchased the item with another company from which you get a tracking number and things arrive within 2 days. Amazing...Edit 13/12: item still did not arrive. after opening a dispute with PayPal and escalating it for PayPal to intervene, I have got my money back. It is an happy ending thanks to PayPal’s buyer protection, nevertheless my time and nerves cannot be refunded so i recommend to be really careful dealing with this company.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
