Approached for advise as only please I could find selling the Oli part but was wary after all the bad comments left. The don’t give advise on the phone and are told to email with pictures of what you need. I did this and I was advised straight off by Richard ( admin support or owner ) an incorrect item as he tried to upset me in replacing the whole unit and not just the plastic button I required. When I found the item on the website I ask if it would be suitable which after very long delays and single word reply I was told yes…. Awful customer service and help which I pointed out which was probably my down fall. I purchased the item as being told it was suitable and I needed it when arrived only to find out the item was incorrect and didn’t match what I had asked for from my original pictures. I could see this straight away so didn’t open or attempt to fit the item. I emailed the pics and a message about how unhappy I was about the poor advise and wanted the whole refund plus my returning postage to be cover. I then reported this over the phone to there apparent customer service only to say they would get Richard to call me to discuss. This should be a customer service issue but I never got a call back and several days later an email to say he had advised me to buy another item but as I pointed out he had also said the purchased item was suitable! Which he just replied return it then. I did and added it to be recorded as at this point I do not trust the company / Richard. After I email a few days later saying I had retuned the unused an unopened item to which I have photos he stated that it had scratches and the item was open! He’s completely lied about this as Is going down the route that the item was returned damaged in order now not to refund me. So has the item and my money… I will be tracking the appropriate actions to get my money back but would advise staying away from them. I brought the item in good faith and was mislead in purchasing an unsuitable item and then lied to as he doesn’t wish to refund me ad the item would have been purchased in for me I would assume!!Please say clear and find another supplier like others advise… I wish I had taken there advise to
Claim your business profile now and gain access to all features and respond to customer reviews.
My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
