I ordered a toilet seat in early March. One of the hinges was faulty. It took two months of emails and calls to persuade MTS send a new toggle only, they refused to replace the full hinge. It's never been fully secure and now has lost all grip, so the seat moves and we cannot use it. I called and was told to email. I have emailed and received a rude reply telling me to "get your plumber back to do his job properly". This is not a plumbing job, it is simply a faulty hinge. All emails are signed by "Richard". I assume this Richard KIng-Davis, who is the managing director according to records at Companies House. I will take the matter further.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
