This is completely unacceptable! I bought a Railcard on your app, but my next two bookings got NO discount at all. Your support team provided no useful solution whatsoever and simply blamed me for not manually adding the Railcard during search. This is an absurd, user-hostile design flaw: a linked Railcard should auto-apply, not require manual input every time, and there was zero warning before I paid. I DEMAND a full refund of the overcharged amounts immediately.
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TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish.
Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
