We ordered advance single tickets for our return trip to Glasgow which at first seemed good value for money, however for our return journey we opted to change the times of departure as allowed on this ticket type but the app at the time was not giving us the option (the change button was not working). Customer service told us to simply purchase new tickets (£300) , send them the Booking ID and they would refund the original tickets. When we returned I checked on my refund and they now wanted th original tickets posted which was not mentioned once by customer service (they will say it is on their website for refunds but this was their mistake, the app not working and we followed ALL their instructions). This has cost us £300 and we will not be using them again. We use to use Trainline and we will go back to using them again as this is just another large company that doesn’t care
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TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish.
Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
