Update: Followed the supplied link which allowed me to write approximately one sentence to explain my issue. Can I award no stars.
Purchased 4 changeable return tickets to Glasgow.
I needed to change one of the returns but the app wouldn't allow this. Their chat bot told me to buy a new return single and apply it to my booking and they would refund the cost of the old ticket (minus fees). No way to do that on the app. On contacting customer services I was informed that I would have to change all 4 tickets (only wanted to change 1). They refused to change telling me to cancel and rebook all 4 (this would have cost nearly 3 times the cost of the original tickets due to timing).
Customer services also told me this was in the ticket conditions - on checking this, it is not.
In the end I had to purchase a new single ticket - II used another provider. Out of pocket to the tune of £125. Seriously unimpressed.
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