The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as promised. People got sick it’s not anyone’s fault. But it is hard to imagine only one employee handles return in support department. I wrote to support email address, not a personal email. Should that be more than one employee handles customer service? The company sell very good products, service process needs to be improved.
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At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list.
We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
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