I ordered the rich moisturiser from them last Thursday, 19th March. I ordered it because I had it in my Liberty Advent calendar last Christmas and loved it.
However my experience so far has been that I've parted with approximately £150, haven't received the product and can't get any answers. Tracking states that my product was delivered on Monday but I haven't received it. I've been emailing but only have the option to converse with an AI agent. Almost 48 hours ago I was told my query was being sent to a "human agent" to deal with and I've heard nothing.
I'm not impressed at all with this first experience of purchasing with this company. I thought it was a premium brand, I liked my first try of the product in the Liberty advent calendar but it's a shame I had no idea how inadequate the customer service is.
All I want to know is where my order is! Not a big ask!
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