I had an N26 account which was suddenly restricted and later closed.
Before the closure, a transfer of €8,400 was sent from my Payoneer account to my N26 IBAN. The sending institution confirmed the transfer was successfully executed. However:
• the funds were never credited to my N26 account
• the funds were never returned to the sender
• and I received no explanation from N26 despite several emails
After closing my account, N26 returned the remaining balance to another bank account of mine, but the €8,400 transfer simply disappeared without any clarification.
This situation is extremely concerning and unacceptable for a licensed European bank.
Since I received no response from N26’s support team for weeks, I have now officially submitted a complaint to BaFin (the German financial regulator) and requested their assistance in locating and recovering the missing funds.
I sincerely hope N26 resolves this issue quickly and provides transparency regarding what happened to this transfer.
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