na-kd.se

Avoid this awful scam company

Where do I even start with this awful scam company??? There is a reason why each item of clothing doesn’t have any option to review!! Run!! Do not order from here!! I purchased a coat from here and paid via klarna and when it came, it was absolutely huge and massive, despite me ordering a size below my usual size (XS) so I decided to return it, but their returns policy is absolutely AWFUL. They told me that I’d have to pay £4.95 to return, and an additional £1 for extra items, which is nonsense to me, considering I could have purchased my own label for cheaper. Then when I sent the item back, the return wasn’t processed for such a long time, at this point it had been nearly over 2 weeks and not a single word from them, I notified klarna of my return, and they said they were waiting for a response from NA-KD to confirm my return. Okay, I understand. After around 14 days, I contacted customer service whom said that I need to wait 14-21 days for the return to even be processed?? The warehouse is in bloody Manchester for gods sake, I don’t understand what company requires such a long time for a simple return, and it was very clearly an automated copy and paste message. Now, it has been OVER 30 days, and despite me receiving confirmation that the company has received my package. They declined the return request on klarna, and I’m now due to pay for a coat that I have returned, despite having all the email confirmation from NA-KD themselves AND all the tracking information to prove the return. This is absolutely awful customer service, and there isn’t even a phone number to ask anyone directly, so I’m relying on sporadic emails as the only/main form of communication with this brand.I will DEFINITELY be sticking to the likes of asos, mango etc. Because clearly this company does not value ther customers, and wants to scam you, by taking your money and refusing to establish returns. AVOID AVOID AVOID

Date of experience: Feb 21, 2025