I returned a parcel on the 8th April 2024. It’s been more than a month but I haven’t been refunded. It’s very difficult to reach out to customer service regarding this issue as well. I haven’t heard back from them since I requested an update more than a week ago. The worst is they are still sending me emails regarding discounts for their new lines. This is the worst customer service experience I have ever had. I don’t know who to reach out to.
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