I ordered several blazers on 4th May for my birthday celebrations.I got an email on the 5th saying the order was shipped but I kept tracking the parcel & it said Evri were still waiting for it.I contacted customer care 4 times to chase this and find out what was happening & was told the order would be with me last weekend at the latest.The order never arrived or moved to Evri and then I received an email today from Na-kd to say they have issued me a refund, but they have deducted a fee without ever delivering the parcel.I’m totally shocked by the customer service!Totally gutted as I’ve read good reviews & really wanted the blazers.I don’t know if I’ve just been unlucky & had a bad experience, but the least they can do is not charge me a return fee for something they failed to send me!!!
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