Customer service with this company has deteriorated and is sinking like a cement boot in the ocean. When I initially signed up 4 years ago, and needed help understanding something, I could just call and talk to an actual person, which is why I signed up in the first place. There are just some things that require back and forth conversation without typing til your fingers bleed, and that need clarification to make sure you're understanding important money issues correctly, and don't make a mistake. The wording and terminology of Nabers online info and instructions on things is not always clear for the person who is not familiar with this stuff. The decline in customer service started with simple impatience when I called, because I wasn't as experienced at this stuff as they are. But it has evolved to essentially not being given the "privilege" to talk to a real person at all, while they rake in the money for "managing" all of these solo 401k's. That is a bait and switch, IMO! Get you signed on with auto-withdrawal, and then erode the services to the poor annoying frog in the boiling water.
Claim your business profile now and gain access to all features and respond to customer reviews.
