Opened a solo 401(k) 7 months ago through my new financial advisor. Received a seemingly urgent email from Nabers 12/26/24 stating I am required to complete a contribution form before end of year even though I don't know my contribution amount until after taxes, and despite having until 4/2025 to contribute for 2024. Back and forth emails, mostly not answering my question for 4 days, and referring me to blog and chat bot. "Required" form not even on my dashboard and come to find out they want you to "upgrade" to a service with a monthly fee that will cost $348/year to access the online form. Also getting annoying emails that my account "is at risk of cancellation" for expired credit card, when my credit card is up to date in their records. Seems to be all automation/no customer service. Can't wait to get my $$$ out of there. I've never had a plan admin where you can't call a human
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