nabers.com

4.5
4.5 Based on 140 reviews

...

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Harrison
Today I was misled by Rachel Naber

UPDATE: I read your reply. Why would I want to pay 1% on 1 Btc when I can pay way less like .10% or less if don’t use the mode you control. 1% is higher not lower than what one can pay without your control. I’d rather pay $60 in fees not $600 in fees. Today I was misled by Rachel Naber. I dont know if other companies do this but I would not recommend this company based on their missleading page about fees( it makes it look like its the exchange fees they are quoting not the fact that they tack on additional fees to every trade) I'm sure she'll say its in writing somewhere but it is still missleading and vague where most people look. Her email was about Gemini Exchange when I was concerned about why is my fee sometimes 10X more than other times: Here is her email: "We only control the fee on advanced and that is only allowable on desktop.If you use your mobile phone to do a trade, it's at the Basic fee level. They are not similar. To capture the lower fee, you must use the desktop web login, not the phone.If you made any trades on your mobile device (iPad, phone, etc), it will not be subject to the lower fee."This makes it sound like if I use the method that she controls I will get the lower fee, but it is NOT TRUE, to avoid the high fees you need to avoid their advice and you can use your phone, it is much lower than what she recommends.. I decided to test it out and found this: Using the computer advanced method as she recommends the fee is $637 and using the computer simple method it is now only 95$. So very different fees.With t advanced mode in Gemini, the fee "They control" it is much higherUsing the phone app she infers its not the lowest way, but this is not true. On the Phone using the app in advanced mode the fee was $95 and using the phone app in simple mode it is still only $95. They both have same low fees, and these are the fees that "they don't" control. I never knew this until I asked Gemini why are my fees so different and they told me it is because of Solo 401KWhen I showed her this she sent me this: The fee for our clients is 1% on all trades. This is shown on the account setup page as wellNothing about the fact that I can get lower fees in simple mode on the computer or on the phone app with either simple or advanced trading modes, and that she was wrong about the phone app being more expensive.

1
Date of experience: Sep 18, 2024

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