I am writing to express my serious dissatisfaction with the customer service at Nabil Bank’s Itahari branch.I visited the branch with my sister’s daughter to resolve her Mero Share login issue. Despite approaching multiple customer service staff, none were willing to properly assist. Each staff member casually advised us to try basic steps we had already attempted and then walked away without resolving the issue. It was evident that staff were more concerned about leaving the office than helping customers.We were left frustrated and helpless until a staff member from the clearance section took responsibility, calmly checked the records, identified an incorrect date of birth entered in the system, corrected it, and resolved the issue. She was the only staff member who demonstrated professionalism and accountability, and we are grateful to her.Being the last customer or visiting during the last hour does not justify abandoning unresolved customer issues. Such behavior reflects poor training, lack of professionalism, and a complete disregard for customer service ethics. This level of service is unacceptable from a reputed institution like Nabil Bank.I strongly urge management to review the conduct and training of customer service staff at the Itahari branch and take corrective measures to ensure customers are treated responsibly and respectfully.
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Nabil Bank Limited, the first foreign joint venture bank of Nepal, started operations in July 1984. Nabil was incorporated with the objective of extending international standard modern banking services to various sectors of the society. Pursuing its ob...
