I am extremely dissatisfied with the service at both Kalanki and Kalimati branches of Nabil Bank.At Kalanki branch, despite multiple visits to pay my university fee, I was repeatedly delayed with excuses such as “server down,” “too many students,” and “work starts only after 3 pm.” Even by late evening, no progress was made. This shows serious mismanagement, poor customer service, and complete disregard for customers’ time.At Kalimati branch, the situation was even worse. The customer service desk kept me waiting for 10 minutes just to ask about a SWIFT transfer. The responsible staff unnecessarily demanded original documents (citizenship, PAN, passport), while most banks only require photocopies. Furthermore, she was unable to understand Flywire’s settlement instructions (with amounts in both USD and GBP), which other banks like Prabhu Bank processed quickly without issue. This reflects a lack of training, knowledge, and professionalism among staff.I urge Nabil Bank’s management and the concerned regulatory authorities to take this matter seriously, as such inefficiency and incompetence are highly discouraging for students and customers who rely on timely and accurate banking services.
Claim your business profile now and gain access to all features and respond to customer reviews.
Nabil Bank Limited, the first foreign joint venture bank of Nepal, started operations in July 1984. Nabil was incorporated with the objective of extending international standard modern banking services to various sectors of the society. Pursuing its ob...