If I can I would give less than one. I really had a worst experience with the Nabil bank mandhikatar branch customer service. I had a problem with my mobile banking and they told me they will follow up back I called them thrice they didn’t call back neither the problem was solved. Another issue I had and all I wanted them is to support with amount of money deducted from my bank account. Which was declined by my Vendor. I did email in the customer service there is no one replied yet. My money is hold for almost 3 days and I question them that if the customer have emergency and will call you with the situation you will answer “ come write a letter and give to bank and then may be after 2 days you might get your money back” Wow did you even empathize the situation. I bet you didn’t. I question the customer service who claim to have a best service to overview your customer service experience delivery. May be your team might want to learn about the empathy map or HEART module. Customer service department need to understand they are dealing with the humans not with the money.
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Nabil Bank Limited, the first foreign joint venture bank of Nepal, started operations in July 1984. Nabil was incorporated with the objective of extending international standard modern banking services to various sectors of the society. Pursuing its ob...