The NADRA Card Centre were very quick to respond to my messages via Telegram and equally good to take my calls to address my conerns, if I had any, about the service. They processed renewal of my wife's ID (NICOP) quite efficiently once we got the ball rolling, which I received today after 5 weeks by DHL, which was a few weeks earlier than I was told for a non-urgent (slow) service that I had opted for. Money worth paying!
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