I ordered from NaiaBeach while on holiday in Portugal and unfortunately had a very poor experience.I paid £19.99 for express shipping (advertised as a 5-day service) and later an additional €45 in unexpected customs charges. Despite this, my order was not delivered to the address I provided, and after weeks of delay and repeated efforts on my part, the goods were of no use to me as they arrived days after my breakWhen I raised these issues with Naia Beach, their response was to place full responsibility on me as the customer, citing their policy page. No goodwill gesture, partial refund, or acknowledgment of the inconvenience was offered.I find it unacceptable that critical costs were not made clear at checkout and that the company does not take responsibility for ensuring delivery within the timeframe it advertises. Based on my experience, I cannot recommend ordering from Naia Beach.
Claim your business profile now and gain access to all features and respond to customer reviews.
