nakednutrition.com

3.5
3.5 Based on 120 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Worst customer service ever

This product is not that bad, however, I concur with the other reviews that the customer service is absolutely dreadful. Recently, my order was shown as delivered but it was nowhere to be found. I contacted Naked Nutrition and their only response was to wait a few days and see if it showed up. I kept reaching out to them via chat and email (you can call - but you get referred to an answering service who says they will email you). First I got the "wait" response, then when I pushed it, they said they would talk to their distributor and get back to me. They did not respond until I again reached out to them. Then they refused to refund or replace my order "because the distributor maintains it was delivered"!!! This was shipped via Amazon logistics and there was an Amazon order that was supposed to come with the same delivery. It also was never delivered. In the time it took Naked Nutrition to say, "We believe our distributor over our customer," Amazon had sent me a replacement and I had received it. Naked Nutrition did, grudgingly, say as a "one time courtesy" they would send a replacement. I waited until the order shipped before I wrote this as I was concerned they wouldn't send it after all. I had a terrible prior experience with them as well - I decided to try a different product once and it was horrible. They would not let me replace it (most other companies allow for this). This company does not care one whit about its customers, and I can assure you I will never use their product again.

1
Date of experience: Nov 06, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More