I’m rating my customer experience. I ordered from their website on 7/3. Two days later I received a notification it had been delivered. After checking the box and not seeing it. I contacted them via email and received a response asking to confirm the shipping address which was correct. Since it was a holiday weekend I told them I’d check with my neighbors the next day. No one had the package and I reached back out to the company. Silence for 2 days. I finally threatened to file a dispute to which the responded telling me to file a missing mail request with USPS. I’m sorry but what happened to customer service and why are companies so jaded that they put the ownnes on new customers to find their package. Today is 7/8 the package was delivered today. I will never order from this company again.
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