I have been using their Naked Whey for over a year, and I love the product, so I decided to create a subscription on their company website and order directly from them. The first order I received was a tainted canister. It smelled like sour milk. It had a fruity taste. It would not bulk up in the blender. It was clumpy as a powder and the color was off. The only way to contact them is through email. Even their phone number is just an answering service who sends them an email for you. After a month of emails, They refused to do anything. They told me they had no other complaints about that batch. A lot could have happened, they also put a scoop in every canister, something could have been on the scoop. When I drank the shake, I got stomach pain, followed by cramping and GI issues until it was all out of my system. My doctor suggested water could have gotten in the canister before it was sealed and microbes could have started to grow. It fits with the taste and the fact it would not expand in the blender. This was a five pound canister, so I am out $80. They won’t even take it back and replace it. Nothing, after a full month of me trying to communicate with them. Zero customer service for a decent product. Filed a complaint with the BBB, where they have a score of an F. Also contacted the FDA. Naked Nutrition does not care about their customers, at all.
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