I had managed expectations, but they failed at every turn. Their website will alternatively recognize past orders, then in the same session, show that you have never ordered, even if you are logged in. At best, it's annoying, but if you are trying to troubleshoot a missing order, it's beyond frustrating. My most recent order never showed any movement beyond label creation and departure from a Little Rock facility. A week later it's shown as missing in NY. And forget getting a real person on chat or the phone to talk about it. Everything is through email. It was a $300 order. I have had better customer service for a lost $10 item!
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