Long story short, I ordered a case, but it was cancelled when I tried to amend the delivery. I sent them an email when it did not arrive and the case was reordered by their team. However, I was charged again (charged twice for one order). Will, the man I was in contact with, apologised, refunded me completely and even sent out a free bottle for all the hassle. If every company had a customer service approach like NakedWines did, there'd be no negative reviews anywhere ever. They've bought my loyalty for years to come, simply with their courtesy!
Claim your business profile now and gain access to all features and respond to customer reviews.
