1st December I decided to try NakedWines to buy a large case for Christmas presents - said delivery 6th December. Nothing arrives, I get in touch, the apologise give me a credit and assure me it will be there a day or two late. Using the credit I order my own Christmas wines. Due to arrive the 12th December. Each day I check and the 1st delivery does not arrive, after 2 more days I get back to them. They then tell me the tracking isn’t valid, and my box has not been sent but don’t worry we will send it VIPThat day I get 2 notifications to say both orders have been packed and sent. Looking on the app on Monday it said they were both out for delivery - nothing Tuesday - both out for delivery - nothing Wednesday - just checked, both say out for delivery on the app. Yet on the detailed tracking it says they have yet again been delayed and aren’t even at the local sorting office. So not going to arrive on time, leaving me with no presents for family. This is apparently WITH VIP delivery service…L the same courier I received a parcel from yesterday which I ordered 2 days before. It’s now 12 days from placing my order and there’s no sign any of them will ever be delivered. 12 days since they took my money. 3 guarenteed to be delivered today dates set and missed, 4 days I ve sat in waiting all day only for nothing to arrive. And being given false information along the way. Disgraceful.
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