Signed up before Christmas using voucher. Wasn't aware that I'd signed up to be an 'Angel'. No terms and conditions on the website nor explanation that you have to pay a non-refundable £25 per month. Complained to customer services who sent me a link to terms and conditions and said that subscription payments are non-refundable. Link doesn't work. Customers should be able to make an informed decision before signing up to a subscription service and terms and conditions should be clearly accessible and an agreement clearly made between customer and company. You should not be signed up to a subscription service with 1 click. This is fraudulent behaviour and I shall be contacting trading standards.
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