Firstly, if you are wanting to cancel your membership an email isn’t sufficient, you have to send 100 for some reason. I cancelled my membership, they confirmed to me that my banking details had been removed on 15th September, I then kept receiving emails saying the payment had failed which was confusing because why was a payment even attempted when my subscription was cancelled. They successful took another payment of £25 on 30th September after various confirmations my subscription had been cancelled. I have emailed and sent a message via Instagram asking to please cancel and return the payment, shock there is no response!!!!
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