I had an issue with an item that didn’t match the description or photos on the website. Instead of taking responsibility or apologizing the replies were incredibly rude and unprofessional, it felt like they were personally offended that I raised a legitimate concern, even though the mistake was on their side. This interaction was one of the worst customer-service experiences I’ve ever had: dismissive, defensive, belittling in tone, and deeply upsetting and uncomfortable from start to finish. I was honestly shocked and in disbelief how disrespectful they were.While the designs are unusual and cool, the construction does not meet the price point, the quality and finishing feel like fast fashion.
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