Initial coverage appeared promising, but when my dog (a working sheepdog breed, nothing unusual) turned 12, my monthly premium increased from £100.83 to £156.49. Even for new customers, the quote was around £145. I've never made a claim, and until now, I thought the increases were justified. It's concerning to think what the cost would have been if I had claimed. This year, it felt like the service didn't live up to the promise of having my pet's back for life. It's disappointing, especially since I've recommended the service to many. I wanted to stay, but I had to switch to another provider offering similar coverage for £55 per month. It seems many others have faced similar issues this year; I wonder if there have been changes? There’s no phone support available, and while the chat is responsive, they remain inflexible on premiums. You either have to lower your coverage (which the service knows is inadequate, as vets suggest a minimum of 8-10k) or accept the hike or leave.
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