I placed an order on the 27th, right after I received an email saying the what I wanted was back in stock. Today, one week later, they canceled and sent me a bland short email with no details whatsoever as to why they canceled.So, I tried to write to them using the online contact form, but it does not work (why??)!Then, I decided to spend the extra money to call them: the lady I talked to explained that (against any e-commerce good common sense), what they do is that they might take up to 3 days to process each order placed (big lie: mine was "in process" for 7 days!), therefore, once it is your turn, they might find that the items you ordered are out of stock in the warehouse. So basically it does not matter if their website showed you that the item was in stock, you added it to your basket and submitted the order...basically, there is no way to know if you'll get it! I mean, how stupid is that? I would understand if it was a small company selling vintage items or rare books, but Nars is a big international brand! They sell thousands of units of the same products internationally and they can afford proper management systems to process orders and match the availability shown on the website to the actual availability in their warehouses! Considering the money they make thanks to OUR purchases, I demand that when the website shows that an item is available, they do physically have it!The girl who answered the phone was nice to me and she emailed me afterward, which is great, especially considering the awful CS reviews. So thank you Claudia! - But I cannot stress enough: do not waste your time buying from this website. If you want to buy Nars, depending on the country you live in, do it on Sephora or Brown Thomas, or just don't, because no makeup is worth the trouble.
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